Skills

Skills Section

Emerging Technologies Intermediate

  • Keen interest in and knowledge of emerging technologies such as AI, machine learning, blockchain, and IoT.
  • Ability to demystify complex technologies and present potential impacts on the IT industry and beyond.

Problem-solving and Analytical Skills Advanced

  • Strong problem-solving skills to troubleshoot technical issues and offer practical solutions.
  • Analytical mindset for interpreting tech trends, data analytics, and performance metrics to inform content strategy.

Software Proficiency Advanced

  • Proficient in software development tools such as Visual Studio Code, Git, and various CMS platforms.
  • Experienced with VMwareVirtualization software for testing and development and GNS3Network simulation tool for lab environments.

Cloud Computing and Storage Intermediate

  • Knowledgeable in cloud services (e.g., AWS, Google Cloud Platform) for secure web hosting and data storage.
  • Skilled in discussing cloud computing advantages, configurations, and deployment strategies.

Network Administration Intermediate

  • Experience with network configuration, monitoring, and troubleshooting.
  • Understanding of DNS, DHCP, VPNs, and firewall configurations.
  • Skilled in optimizing network performance and ensuring secure data transmission.

Scripting and Automation Intermediate

  • Proficient in PowerShell and Python for task automation and system management.
  • Experienced in writing scripts to streamline processes and enhance efficiency.

Customer Service and Communication Advanced

  • Over 10 years of experience providing excellent customer service in tech support.
  • Ability to explain technical issues in accessible terms and handle customer inquiries effectively.

Security Awareness Intermediate

  • Knowledgeable about basic cybersecurity principles, such as data encryption and access control.
  • Committed to implementing security best practices to protect data integrity and confidentiality.

Computer Repair Advanced

  • Skilled in diagnosing and repairing hardware and software issues across various devices.
  • Experience with system upgrades, parts replacement, and troubleshooting for optimized performance.
  • Knowledgeable in maintaining both Windows and macOS systems.