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Skills

Skills Section

Emerging Technologies Intermediate

  • Keen interest in AI/ML, blockchain, and IoT trends and practical use cases.
  • Ability to demystify complex tools and explain impact to non-technical users.
  • Prompt engineering basics for LLMs; evaluate output reliability and bias.
  • Lightweight automation with no-code/low-codeGlue simple workflows with tools like Make/Zapier or Power Automate when coding is overkill..

Problem-solving & Analytical Skills Advanced

  • Structured troubleshooting (isolation, hypothesis, test, confirm, document).
  • Root-cause analysis using the 5-Whys and fault tree basics.
  • Create/update KB articles; close the loop with user-friendly notes.
  • Work within SLAs; escalate with clear reproduction steps and impact summary.

Software Proficiency Advanced

  • Visual Studio Code, Git basics (branch/commit/pull), and CMS platforms.
  • Virtualization & labs with VMwareSnapshots, networking, resource tuning for lab VMs. and GNS3Packet-level testing, ACL/route labs..
  • Post-incident tooling: screen capture, logs export, HAR files for web issues.
  • Windows admin tools: Event Viewer, Task Manager, Services, MMC snap-ins.

Cloud Computing & Storage Intermediate

  • AWS basics: IAM least privilege, S3 lifecycle, CloudWatch log lookups.
  • OneDrive/SharePoint sync troubleshooting; restore from recycle/version history.
  • Backup hygiene: 3-2-1 strategy and periodic restore tests.
  • Cost-aware choices for static sites and small apps (S3/CloudFront/LightSail).

Network Administration Intermediate

  • IP/DNS/DHCP troubleshooting; ipconfig/ifconfig, ping, tracert, nslookup.
  • Wi-Fi auth issues (WPA2-Enterprise), captive portals, and basic VLAN concepts.
  • VPN client problems (MFA, split-tunnel, DNS leakage) and fixes.
  • Firewall/AV conflicts; temporary safe exclusions for testing.

Scripting & Automation Intermediate

  • PowerShell for inventory and support: Get-Process, Get-Service, Get-EventLog, AD user queries.
  • Python basics for CSV cleanup, simple API calls, and report generation.
  • Package managers: winget/chocoRepeatable installs/updates for common apps..
  • Task scheduling for routine maintenance (Task Scheduler / cron).

Customer Service & Communication Advanced

  • De-escalation, active listening, and expectation setting.
  • Plain-language explanations; short summaries users can action.
  • Accessibility awareness (contrast, captions, keyboard nav basics).
  • Clear handoffs between shifts with ticket hygiene and next steps.

Security Awareness Advanced

  • MFA everywhere, password manager advocacy, and phishing skepticism.
  • Principle of least privilege and change approval basics.
  • Patch cadence for OS/drivers/apps; maintenance windows.
  • Secure data handling: PII redaction and clean-desk habits.

Computer Repair Advanced

  • Hardware diagnostics (RAM/SSD), thermals, and firmware/UEFI updates.
  • BitLocker/FileVault, recovery keys, and safe data migrations.
  • Imaging/cloning (Clonezilla/Macrium) and post-image validation.
  • macOS & Windows maintenance: SMC/PRAM resets, DISM/SFC, in-place upgrades.

Helpdesk (L1–L2) Support Advanced

  • Ticket triage & prioritization per SLA; thorough notes and user follow-ups.
  • Account lifecycle: Active Directory/Azure ADNew hires, group membership, resets/unlocks, conditional access basics..
  • Microsoft 365 admin: Exchange Online mailboxes, shared mailboxes, DLs; Teams/OneDrive fixes.
  • Endpoint setup & imaging: Windows 10/11, Intune/Autopilot enrollment, compliance policies.
  • Remote support tools (Quick Assist, VNC/TeamViewer & Intel EMA) with privacy best practices.
  • Outlook/PST/OST repair, profile resets, and mailbox permissions.
  • Printer/scanner support: drivers, queues, SMB/Scan-to-Email.
  • Software deployment & updates (MSI/EXE) with rollback plans.
  • GPO basics (drive maps, printers, homepage, screen lock) and RSOP checks.
  • RMM/ticketing familiarity (ServiceDesk/Jira) and asset management.

Junior Cybersecurity (Blue Team) Intermediate

  • Alert triage in a SIEMWrite simple queries, reduce noise, spot failed logins & suspicious processes.; document IOC hits (hash, IP, domain).
  • Log analysis: Windows Event/Sysmon, Linux auth logs; brute-force and lateral-movement indicators.
  • Network triage: WiresharkFilter PCAPs for HTTP/DNS/TLS/TCP anomalies., IDS/IPS concepts.
  • Email security: header analysis; interpret SPF/DKIM/DMARCAuthentication status and alignment to spot spoofing..
  • Vulnerability scanning (Nessus/OpenVAS) and remediation tracking with CVSS.
  • Endpoint protection: Microsoft Defender AV/EDR basics; quarantine and alert workflow.
  • Hardening: CIS benchmarks, baseline configs, least privilege, and patching rhythms.
  • IR mini-playbooks: identify → contain → eradicate → recover; evidence handling and timelines.
  • Basic cloud security: IAM least privilege, key rotation, and monitoring of sign-in anomalies.
  • Security awareness: deliver quick user coaching and report phish procedures.